Reimbursement policy

At Lampe FLIX, our commitment to your satisfaction with your IPTV subscription is unwavering. However, we recognize that there may be circumstances in which you may require a refund. Below you will find our refund policy, which should provide you with all the information you need.

Right of withdrawal - 7-day cooling-off period

We allow you a cooling-off period of 7 days from the date of initial purchase of your IPTV package. If for any reason our online TV services do not meet your expectations within this period, you have the right to request a full refund.

Refund conditions:

The refund policy is aimed exclusively at new customers who are subscribing to IPTV for the first time. All refund requests must be submitted within 7 days of the initial purchase. The package must remain unused and the service unused during the 7-day cooling-off period. Refund requests must be submitted via the contact form provided. Refunds will be issued within 7 to 10 days of receipt of the request.

Special cases:

Any transaction fees will not be refunded. Refunds do not apply to subscriptions that have already been renewed or extended after the 7-day cooling-off period. The right of withdrawal may not apply in the event of a breach of our terms of use or misuse of our services.

How to apply for a refund:

Go to our contact page. Mention “Refund Request” in the comments section. Fill out the required fields, including your order information. Submit the form and our team will process your request promptly. We are committed to a fair and transparent review of every refund request in accordance with our policies. Our team will be happy to help you get the most out of our IPTV services and answer any questions you may have. For more information, please contact us If you have any further questions about our refund policy, please do not hesitate to contact us. We are happy to provide you with all the information you need.